Dose of Colors will gladly accept returns of product/s purchased from www.doseofcolors.com that are eligible for return.
Return by mail
As part of our ongoing effort to provide the best possible experiences for you and future customers, listening, learning and improving are at the top of our priority list. We value the trust you place in our brand and want to make your feedback count. We would greatly appreciate if you could include the reason for return and original order number in your email.
To qualify for a return, you must email firstname.lastname@example.org within 14 days of receiving the order. All item(s) must be in their original and respective packaging. Emptied or refilled item(s) will not qualify for any refund.
RETURNS ARE ONLY ACCEPTED BY MAIL. WE ARE UNABLE TO ACCEPT WALK-IN RETURNS.
Shop Pay returns
If you have changed your mind, you can return your qualifying Shop Pay purchase by mail. Shop Pay will be notified of your return and will process the appropriate refunds. Please do not return your purchase directly to Shop Pay.
Please mail qualifying item(s) to:
Dose of Colors Returns Dept.
7545 N. San Fernando Rd.
Burbank, CA 91505
Dose of Colors is not responsible for any shipping fees, including return shipping fees. Dose of Colors is not responsible for lost or untrackable return shipments. We recommend mailing your return using a carrier that offers tracking services.
Once the return is received and quality checked, you will receive a refund for the item(s) minus any shipping fees.
Final Sale items
Final sale items such as Limited Edition collection, Holiday, Sets, Bundles, Promotional Sales, Site Wide Sales, etc cannot be returned for refund, exchange or credit. Promotions including coupons and promo codes cannot be applied to final sale purchases.
Received defective, damaged or incorrect item(s)
We try our best but mistakes can happen! Any item that is believed to be defective, damaged or incorrect may only be replaced for the same item. Please contact our customer service team within 48 hours of delivery so that we may assist you further. Hold on to any/all items until further instructed for a solution. Feel free to contact us at email@example.com
Dose of Colors Digital Gift Cards purchases are limited to $300 per order or no more than one Digital Gift Card used per order. You can use a credit card or debit card to purchase a Digital Gift Card online. The Digital Gift Card will be sent to the recipient’s email address after purchase. Digital Gift Cards are non-transferable, only the person who received the email shall use the Digital Gift Card.
Please note that any Digital Gift Card purchase is exempt from tax. Digital Gift Card values are excluded from order total thresholds required to receive, complimentary shipping, and promotional gift with purchase.
Digital Gift Cards may be used for making purchases on doseofcolors.com. They are not redeemable at any other retailers. Digital Gift Cards do not expire nor have fees. Digital Gift Cards may be used for multiple transactions up to the value on the Digital Gift Card. Digital Gift Cards are not reloadable. Digital Gift Cards are not refundable or redeemable for cash and cannot be replaced if lost or stolen, except as required by law or policy. Purchases made with a Digital Gift card as the payment method will be refunded to a new Digital Gift card. We retain the right to cancel or refund any Digital Gift Card purchased if fraud is suspected.
We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.
Items purchased at other locations
Items purchased from other retailers selling Dose of Colors may not be returned to doseofcolors.com. Please contact the retailer directly.
Still have questions about our return policy?
Email us at firstname.lastname@example.org and we'll be happy to assist!
Only orders that have not been shipped can be cancelled. If you received a tracking number via email contact email@example.com to request cancellation.