Our Refund Policy
Only orders that have not yet shipped can be cancelled. If you received a tracking number via email – you cannot cancel or modify the order, your order has been marked as shipped.
Please DO NOT send an email with cancellation requests as time sensitive items cannot be processed quickly by email. Please contact our customer service line 844-686-3536 to cancel the order immediately. Any representative can assist you.
If you need to change your order because you entered the wrong address you must call us immediately at 844-686-3536.
This can only be done if your order is still processing or unfulfilled. If your order is fulfilled quickly which can happen, we are not able to make modifications to your order after the order is marked as fulfilled.
Please DO NOT send an email with change requests as time sensitive items cannot be processed quickly by email. Please call our customer service line Monday - Friday 8:00am to 5:00pm PST
DOSE OF COLORS WILL GLADLY ACCEPT RETURNS OF PRODUCT/S PURCHASED FROM WWW.DOSEOFCOLORS.COM THAT ARE ELIGIBLE FOR RETURN.
FINAL SALE Items
Final sale items (which are marked on your invoice) cannot be returned for return, exchange or credit. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
Return by MailAt Dose of Colors we value our clients’ satisfaction and provide a quality product. In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include the reason for return as well as the original order number in your email.
To qualify for a return, you must email email@example.com within 14 days of receiving the order. All item/s must be in their original and respective packaging. Emptied or refilled item/s will not qualify for any refund.
Please contact Customer Service within 48 hours of receiving your package for items that are defective, damaged, or wrongly shipped. Any item that is believed to be defective or damaged may only be exchanged for that same item. Please hold on to all items until further instructed for a solution.
Dose of Colors is not responsible for any shipping fees, including return shipping fees. Dose of Colors is not responsible for lost or un-traceable return shipments. We recommend mailing your return using a carrier that offers tracking services.
Please mail qualifying item/s to:
Dose of Colors Returns Dept.
7545 N. San Fernando Rd.
Burbank, CA 91505
Once the return is received and quality checked, you will receive a refund for the items minus any shipping expense.
We do not offer exchanges. If eligible, you may return your order for a refund and place a new order online at your convenience.
Items Purchased At Other Locations
Items purchased at Ulta Beauty stores, or any other store selling Dose of Colors items may not be returned to doseofcolors.com.
If you have changed your mind, you can return your AfterPay by mail for a refund. Please check that your return or exchange meets our policy here. AfterPay will be notified of your return and will process the appropriate refunds. Please not not return your purchase to AfterPay.
Still have questions about our return policy?
Email us at firstname.lastname@example.org or call us at 1-844-686-3536 and we'll be happy to assist!