Dose of Colors |

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Shipping
  • What is your current order processing time?

    We process and ship orders Monday through Friday, excluding holidays. Our current order processing time is 1-3 business days. Orders placed during new launches and sitewide promotions may be delayed an additional 4-5 business days. 

    *Upgrading your shipping method will not decrease the order processing time; it will only speed up the shipping transit time.

  • I received a tracking number, when will my order ship?

    Once you receive a tracking number, it means your shipping label has been created, but the package has not yet been shipped. Please allow a few additional business days for your tracking information to update. We recommend signing up for tracking updates through the carrier’s website to monitor your delivery status.

  • How will my order be shipped?

    We provide shipping services through the United States Postal Service (USPS) and FedEx. For international orders, the package will be handed over to your country’s postal service for final delivery.

  • Can my order be shipped to a PO Box?

    Yes, we offer shipping methods that can deliver to PO Boxes. Please note that this excludes FedEx.

  • Do you ship internationally?

    Yes, we offer international shipping to all countries serviced by the United States Postal Service (USPS) and FedEx. All international shipping rates will be calculated at checkout.

    *Please note, international orders may be subject to import taxes and/or customs duties upon arrival, as determined by your country’s customs department. Dose of Colors is not responsible for any customs or duty fees and will not provide reimbursement. For more information, please contact your local customs office.

  • My international order is over $60 USD but I am not receiving free shipping, why?

    Certain countries are excluded from receiving free international shipping: Armenia, Taiwan, Saudi Arabia, India (36 of 37 states), Pakistan, Afghanistan, Iraq, Qatar, South Africa (8 of 9 provinces), United Arab Emirates, Yemen, Mexico, Brazil, Greece, Chile, Spain, Oman, and Nigeria.

    *Please note that these transit times are estimates provided by USPS and are not guaranteed. Dose of Colors is not responsible for shipping delays or issues arising from customs processes or transfers from USPS to local carriers in your country.

  • Estimated transit times for U.S. orders

    USPS First Class Mail: 3-6 Business Days. 

    USPS Priority Mail: 1-3 Business Days.

    FedEx 2 Day: 1-2 Business Days. 

    FedEx Express Saver: 2-3 Business Days.

    For more information on shipping & delivery click here.

  • Estimated transit times for international orders

    USPS First Class Mail: Varies per country’s customs. 

    USPS Priority Mail: 6-10 Business Days. 

    For more information on shipping & delivery click here.

  • My order is being shipped internationally, why hasn't the tracking updated?

    First Class International service in some countries is not trackable. Once it leaves our facility, it is no longer required to populate tracking. At most, it will populate until it reaches the destination country.

  • Will a signature be required for delivery?

    A signature may be required for orders of $300 USD or more. Ultimately, it is up to the carrier’s discretion whether it is safe to leave your package.

  • I received a tracking number, when will my order ship?

    Once you receive a tracking number, it means your shipping label has been created but the package has not yet been shipped. Please allow a few more business days for your tracking information to update. We recommend signing up for tracking updates via the carrier’s website to stay informed about your delivery status.

  • I have not received my package but it says delivered, what do I do?

    Sometimes USPS tracking information updates in advance, marking packages as delivered before they actually arrive. Your package will most likely be delivered within a few business days. If it still hasn’t arrived, please contact orders@doseofcolors.com.

    *Note: We are not responsible for lost, stolen, misplaced, or delayed packages. For further assistance, please contact the shipping carrier directly.

  • I ordered through a third party or mail forwarding company and never received my package or the item was damaged, what do I do? 

    We are not responsible for damaged, lost, or stolen items/packages that are not ordered directly through doseofcolors.com. If you used a mail forwarding service or third-party seller, please contact them directly for assistance.

Orders & Payment
Products
  • Are your products vegan?

    We’re happy to share that most of our products are vegan! Feel free to check the ingredients listed on our product pages for more details.

  • Are your products cruelty free?

    Absolutely! Our entire product line is cruelty-free. We are proud to be Leaping Bunny and PETA certified.

  • When will you be restocking sold out products?

    We’re thankful for the incredible support from our Dose Of Colors community. We know it can be frustrating when your favorite products are out of stock, and we appreciate your patience as we work diligently to restock them. Our team is dedicated to ensuring your favorite items are available again soon. Sign up to be notified when a product is back in stock, and you’ll receive an email notification. Be sure to subscribe to our emails and SMS, and follow us on social media for restock announcements and more updates. Thank you for being so patient!

  • Why does my product look different from the photos online?

    We do our best to ensure the images on our website represent our colors accurately, but the actual color may look different on everyone. This can be due to various factors like device type, monitor resolution, color settings, camera settings, lighting, and skin tone.

  • Where can I purchase your products?

    Click here to view a list of our authorized retailers.

  • Does Dose Of Colors offer a PRO discount?

    We currently don’t offer a PRO discount, but we truly appreciate your interest! Be sure to sign up here for Daily Dose Rewards Program for special member offers and discounts.

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