Dose of Colors |

Once you receive a tracking number, it means your shipping label has been created, but the package has not yet been shipped. Please allow a few additional business days for your tracking information to update. We recommend signing up for tracking updates through the carrier’s website to monitor your delivery status.

We provide shipping services through the United States Postal Service (USPS) and FedEx. For international orders, the package will be handed over to your country’s postal service for final delivery.

Yes, we offer shipping methods that can deliver to PO Boxes. Please note that this excludes FedEx.

Yes, we offer international shipping to all countries serviced by the United States Postal Service (USPS) and FedEx. All international shipping rates will be calculated at checkout.

*Please note, international orders may be subject to import taxes and/or customs duties upon arrival, as determined by your country’s customs department. Dose of Colors is not responsible for any customs or duty fees and will not provide reimbursement. For more information, please contact your local customs office.

Certain countries are excluded from receiving free international shipping: Armenia, Taiwan, Saudi Arabia, India (36 of 37 states), Pakistan, Afghanistan, Iraq, Qatar, South Africa (8 of 9 provinces), United Arab Emirates, Yemen, Mexico, Brazil, Greece, Chile, Spain, Oman, and Nigeria.

*Please note that these transit times are estimates provided by USPS and are not guaranteed. Dose of Colors is not responsible for shipping delays or issues arising from customs processes or transfers from USPS to local carriers in your country.

USPS First Class Mail: 3-6 Business Days. 

USPS Priority Mail: 1-3 Business Days.

FedEx 2 Day: 1-2 Business Days. 

FedEx Express Saver: 2-3 Business Days.

For more information on shipping & delivery click here.

USPS First Class Mail: Varies per country’s customs. 

USPS Priority Mail: 6-10 Business Days. 

For more information on shipping & delivery click here.

First Class International service in some countries is not trackable. Once it leaves our facility, it is no longer required to populate tracking. At most, it will populate until it reaches the destination country.

A signature may be required for orders of $300 USD or more. Ultimately, it is up to the carrier’s discretion whether it is safe to leave your package.

Once you receive a tracking number, it means your shipping label has been created but the package has not yet been shipped. Please allow a few more business days for your tracking information to update. We recommend signing up for tracking updates via the carrier’s website to stay informed about your delivery status.

Sometimes USPS tracking information updates in advance, marking packages as delivered before they actually arrive. Your package will most likely be delivered within a few business days. If it still hasn’t arrived, please contact orders@doseofcolors.com.

*Note: We are not responsible for lost, stolen, misplaced, or delayed packages. For further assistance, please contact the shipping carrier directly. Dose of Colors will not be responsible for orders sent to the incorrect delivery address provided by the customer.

We are not responsible for damaged, lost, or stolen items/packages that are not ordered directly through doseofcolors.com. If you used a mail forwarding service or third-party seller, please contact them directly for assistance.

Only orders that have not left our shipping department can be canceled. If you have received a tracking number via email, please contact orders@doseofcolors.com to request a cancellation.

If the package has not left our facility, change of address requests can be made by contacting orders@doseofcolors.com. We usually respond to emails within 24 hours, excluding weekends and holidays.

To ensure availability for all customers, we’ve set a maximum limit of 3 items per order. This helps us manage stock efficiently and avoid delays in fulfilling your orders.

To qualify for a return, you must email refunds@doseofcolors.com within 14 days of receiving your order. Items must be in their original and respective packaging. Emptied or refilled items will not qualify for a refund. Click here for more information on our return policy.

No, we do not offer exchanges. Click here for more information on our return policy.

We strive for perfection, but mistakes can happen! If you believe an item is defective, damaged, or incorrect, it can only be replaced with the same item. Please contact our customer service team within 48 hours of delivery for assistance. Hold on to all items until further instructions are provided. Make sure to contact orders@doseofcolors.com.

Please confirm if you received an order confirmation email (check your spam/junk inbox). If you see multiple pending transactions in your account, they will automatically drop off your statement within a few business days. For further assistance with the pending transactions, please contact your financial institution.

Please ensure the billing address you provide matches the exact billing address associated with your payment method. To prevent multiple charges, click the submit button only once.

We reserve the right to cancel orders that are flagged as potentially risky or fraudulent, as well as those from customers with a history of frequent returns and/or replacements. This policy helps us protect all customers and ensure fair access to our products.
If your order is canceled, you will be notified via email with the reason for cancellation and any next steps.
If you think your order was mistakenly canceled, please contact our customer service at info@doseofcolors.com for assistance. We’re happy to review the situation and help resolve any issues.

Absolutely! Our entire product line is cruelty-free. We are proud to be Leaping Bunny and PETA certified.

We’re thankful for the incredible support from our Dose Of Colors community. We know it can be frustrating when your favorite products are out of stock, and we appreciate your patience as we work diligently to restock them. Our team is dedicated to ensuring your favorite items are available again soon. Sign up to be notified when a product is back in stock, and you’ll receive an email notification. Be sure to subscribe to our emails and SMS, and follow us on social media for restock announcements and more updates. Thank you for being so patient!

We do our best to ensure the images on our website represent our colors accurately, but the actual color may look different on everyone. This can be due to various factors like device type, monitor resolution, color settings, camera settings, lighting, and skin tone.

Click here to view a list of our authorized retailers.

We currently don’t offer a PRO discount, but we truly appreciate your interest! Be sure to sign up here for Daily Dose Rewards Program for special member offers and discounts.

If you have any questions or concerns, please email us at info@doseofcolors.com. Be sure to include your full name and order number if applicable. We’re here to help!