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FAQs

If you have any questions or concerns please email info@doseofcolors.com

  • Please provide full name and order # if applicable. 

 Are Dose of Colors products sold in any other retailers?

Yes, please see our STORES tab for a list of authorized retailers.

Are your products vegan?

Most of our products are. It will be clearly labeled under ingredients.

When will you be restocking the items that are sold out?

Sign up for our newsletter to be notified about restocks and new products.

We do also announce via social media pages; Instagram & Facebook.

Why is there a purchase limit of two?

There is a maximum purchasing limit of quantity 2 per every item. This is done to be fair and everyone can enjoy our products. 

Why does my product look different than the photos online?

The swatches on our website represent our colors as close as possible, however the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc.

Does Dose of Colors offer a PRO discount?

We currently do not offer a PRO discount.

I am a Beauty Blogger, does Dose of Colors do any makeup sponsorships?

We don’t currently do any product sponsorships.

Do you offer wholesale pricing?

We are not offering wholesale pricing at this time.

Will I get an order confirmation?

When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order. 

How will my order be shipped?

All shipping is currently being handled through the United States Postal Service (USPS). For international orders, USPS will release the package to your country’s postal service for delivery.

Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

Does Dose of Colors ship to PO Boxes?

Yes, Dose of Colors offers shipping methods for delivery to a P.O. Box

Does Dose of Colors ship internationally?

Yes, Dose of Colors offers international shipping to all countries that the US postal Service can ship to. All international shipping rates will be calculated at time of checkout.

 

Estimated transit times for U.S. orders:

First Class Mail: 7-14 Business Days.
Priority Mail: 1-3 Business Days.
Priority Express Mail: 1-2 Business Days.

INTERNATIONAL: All international shipping rates will be calculated at time of checkout.

*International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival.  Note, Dose of Colors is not responsible for any customs or duty fees, nor will be reimbursed.  Please contact your local customs office for more information.

Estimated transit times for international orders:

First Class Mail: Varies per Country’s customs.
Priority Mail: 6-10 Business Days.
Priority Express Mail: 3-5 Business Days.

 

U.S Orders

Order Amount

Delivery Method

Cost

Estimated Arrival

Less Than $40

Standard

$4.99

7-14 Business Days

Over $40

Standard

FREE

7-14 Business Days

ANY

Priority Mail

TBD

3-5 Business Days

ANY

Priority Mail EXP

TBD

1-2 Business Days

 

 

 

 

International Orders

Order Amount

Delivery Method

Cost

Estimated Arrival

Less than $60

Standard

TBD

Varies by Country

Over $60

Standard

FREE

Varies by Country

ANY

Prioirty Mail Intl

TBD

6-10 Business Days*

ANY

Prioirty Mail EXP Intl

TBD

3-5 Business Days*

 

*These are estimated transit times given to us by USPS however, they are not guaranteed. Orders typically arrive as scheduled, Dose of Colors is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package leaves the U.S.

My order is being shipped internationally, why hasn't the tracking updated? 

First Class International service is non-traceable. Once it leaves our facility, it is no longer required to populate tracking. At the very most, it will populate until it reaches the destination country. This is why you will not see any updates.

I’ve been charged multiple times, what do I do? 

Please confirm if you received an email confirmation via email. 

If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution.

Please contact your bank if you have any further questions regarding the pending charges.  Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges. 

How do I know my order has been shipped and how can I track my order?

Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an e-mail confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.

Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

*Please keep in mind we are not responsible for lost, stolen, misplaced or delayed shipments. Customers will need to open a case with USPS to open an investigation.

Why was my order shipped signature required?

If an order is over $100, Dose of Colors may elect to ship the order with signature required. This is solely at Dose of Colors' discretion and done to protect the buyer's purchase.  

My package was marked as delivered, but I have not received my package.

Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but we recommend to check with your neighbors and/or post office for more information in the meantime.

What do I do if my item arrives damaged or defective?

We apologize for the inconvenience, please email orders@doseofcolors.com within 3 days of receiving your order. Please provide an image of the damaged/defective item with your full name and order #. Please hold on to all defective/damage product and packaging until further notice. Our claims department will be in contact with you to process a replacement or refund.

What is your return policy?

  • Dose of Colors will gladly accept returns of product/s purchased from www.doseofcolors.com
  • To qualify for a return or exchange, you must email refunds@doseofcolors.comwithin 14 days of receiving the order. At Dose of Colors we value our clients’ satisfaction and provide a quality product.  In order for us to continue and maintain a high level of customer service coupled with exquisite products we ask that you please include the reason for return as well as the original order number in your email.
  • If you would like to exchange the item you received, please return the item(s) to the following address within 14 days of receiving. Products must be in their original and respective packaging. As soon as we receive the package, we will process a refund. You can than process a new order for the items that you would like.
  • All item/s must be in their original and respective packaging.
  • Emptied or refilled item/s will not qualify for any refund or exchange.
  • Please mail qualifying item/s to:

Dose of Colors, 7635 N. San Fernando Rd., Burbank, CA 91505

*Note: Dose of Colors is not responsible for any shipping fees, including return shipping fees. Dose of Colors is not responsible for lost or untraceable return shipments. We recommend mailing your return using a carrier that offers tracking services.

  • Once the item/s for return are received and reviewed, you will be emailed. We will issue you a refund for the amount of the purchase excluding shipping.

INGREDIENTS/ANIMAL TESTING:

Our entire product line is Cruelty Free. We do NOT test on animals.

Our lip products, brushes and lashes are VeganGluten Free and Paraben Free.

All ingredients are listed for every item sold on our website.

We are Leaping Bunny & PETA certified.