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Frequently Asked Questions

FAQS


If you have any questions or concerns please email info@doseofcolors.com

  • Please provide full name and order # if applicable. 
What is your processing time at the moment?
Processing time at the moment is 5-7 business days. Our distribution center is taking all precautionary measures to ensure all safety and cleanliness regulations are being met as we strive to offer you a comfortable and confident shopping experience. 
 
On behalf of the leadership and staff at Dose of Colors, we would like to reassure you of our ongoing commitment to health standards and safety, in light of the ongoing developments surrounding COVID-19.
As per the most-recent Center for Disease Control (CDC) and World Health Organization (WHO) instructions, we are actively complying with the following measures in our distribution center:
  • Cautiously sanitizing all frequently touched surfaces and contact points in our distribution center, as well as our equipment, packing tables, packing tools
  • Mandating all staff wear NIOSH-Approved N95 particulate filtering masks, latex gloves and protective eye goggles during each shift for duration of shift, with on-hand replacements as needed
  • Making sure all staff remain at a distance of at least six (6) feet at their respective work stations
  • Enforcing frequent hand washing, currently set at every hour (1) and before and after any break/lunch times 
  • Providing CDC-approved sanitizers, cleansers and wipes at employee entrances and exits as well as at every workstation 
  • Taking steps to monitor each employee's ability to work upon start of shift 
  • Instructing employees to remain home if they, or someone close, are showing symptoms of any illness

We know that this is a time of concern for you and we want to assure that we are committed to closely monitoring the Federal, State and Local health authorities' instructions and recommendations to preserve a fully sanitized environment, giving you a confident shopping and shipping experience. 

As always, the health and safety of our consumers is our highest priority and we will continue to take measure to safeguard our loyal community and staff. 

Stay safe and healthy! 🖤

 

Will I Need to sign for my package?
Due to the current circumstances, carriers are not required to receive a signature from the recipient. We ask that you keep track of your delivery with a tracking number that is emailed to you to avoid any missing packages. We recommend adding any notes to facilitate carriers access to deliver package and ordering  to an address that you will be able to access, such as your home, as opposed to business addresses that may have restricted access. We will not take responsibility of a missing or stolen packages. You will be required to contact the carrier directly for assistance.

 

 

I need to return an item that is eligible for a refund, What do I do?

Please email us with you request at refunds@doseofcolors.com. Although at this time we cannot process returns, if you are planning to ,or have sent in return orders, we ask for your patience as we devise precautionary measures to ensure the safety to the teams processing return packages. All returns will be processed on a case-by-case basis as soon as we can. Return orders received in our facilities on or before the postmark date  March 19, 2020, will take priority once we are able to process these and may be amending our team policy window as determined by the brand. If you have any questions or concerns on the return policy, contact refunds@doseofcolors.com

 

I have more questions...

Due to higher than usual call volumes you may also have difficulties reaching our customer service telephone lines and encourage you to contact one of our representatives via chat, Mon-Fri from 8am-5pm PST. As always, you are welcome to contact us with general questions/concerns by emailing info@doseofcolors.com
 

Are DOSE OF COLORS products sold in any other retailers?

Yes, please see our STORES tab for a list of authorized retailers.


Are your products vegan?

Most of our products are vegan. Please check under each product description and ingredient lists.


Is DOSE OF COLORS Cruelty Free?

Our entire product line is Cruelty Free. We do NOT test on animals.

Some lip products, brushes and lashes are VeganGluten Free and Paraben Free.

All ingredients are listed for every item sold on our website.

We are Leaping Bunny & PETA certified.


When will you be restocking the items that are sold out?

Sign up for our newsletter to be notified about restocks and new products.

We do also announce via social media pages; Instagram & Facebook.


Why is there a purchase limit of two?

There is a maximum purchasing limit of quantity 2 per every item. This is done to be fair and everyone can enjoy our products. 


Why does my product look different than the photos online?

The images on our website represent our colors as close as possible, however the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc.


Does Dose of Colors offer a PRO discount?

We currently do not offer a PRO discount.


I am a Beauty Blogger, does Dose of Colors do any makeup sponsorships?

We don’t currently do any product sponsorships.


Do you offer wholesale pricing?

We are not offering wholesale pricing at this time.


Will I get an order confirmation?

When an order has been placed successfully, an email order confirmation will be automatically sent to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order. 


How will my order be shipped?

We offer shipping services with United States Postal Service (USPS) and FedEx. For international orders, our carrier will release the package to your country’s postal service for delivery.

Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.


Does Dose of Colors ship to PO Boxes?

Yes, Dose of Colors offers shipping methods for delivery to a P.O. Box


Does DOSE OF COLORS ship internationally?

Yes, DOSE OF COLORS offers international shipping to all countries that the US postal Service can ship to. All international shipping rates will be calculated at time of checkout. 

All international shipping rates will be calculated at time of checkout.

*International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival.  Note, Dose of Colors is not responsible for any customs or duty fees, nor will be reimbursed.  Please contact your local customs office for more information.

Due to the wide spread of COVID-19 globally, we expect major international delivery delays due to insufficient airfreight capacity and government restrictions. Carriers are still working actively to deliver but there may still be service impacts, please expect delays when shipping internationally.


My order is over $60 USD but I am not receiving free shipping, why?

Unfortunately due to long delays, missing packages & uncontrollable issues we can only ship via priority mail to the following countries: Afghanistan, Brazil, Greece, India, Iran, Islamic Republic, Iraq, Mexico, Oman, Pakistan, Qatar, Russia, Saudi, Arabia, South Africa, United Arab Emirates, Spain and Yemen, Chile.

Estimated transit times for U.S. orders:

First Class Mail: 7-14 Business Days.
Priority Mail: 1-3 Business Days.
Priority Express Mail: 1-2 Business Days.
FedEx  2 Day: 1-2 Business Days.

 

Estimated transit times for international orders:

First Class Mail: Varies per Country’s customs. 
Priority Mail: 6-10 Business Days.
Priority Express Mail: 3-5 Business Days.

US Orders

Order Amount

Delivery Method

Cost

Estimated Arrival

Less Than $40

Standard

$5.99

7-14 Business Days

Over $40

Standard

FREE

7-14 Business Days

ANY

Priority Mail

TBD

1-3 Business Days

ANY

Priority Mail EXP

TBD

1-2 Business Days

 ANY

FEDEX 2 Day

$8.99

1-2 Business Days

International Orders*

Order Amount

Delivery Method

Cost

Estimated Arrival

Less than $60

Standard

TBD

Varies by Country

Over $60

Standard

FREE

Varies by Country

ANY

Priority Mail Intl

TBD

6-10 Business Days*

ANY

Priority Mail EXP Intl

TBD

3-5 Business Days*

ANY

FEDEX Priority

TBD

3 Business Days

ANY

FEDEX Economy

TBD

5-7 Business Days


*These are estimated transit times given to us by USPS however, they are not guaranteed. Orders typically arrive as scheduled, Dose of Colors is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carries in your country, and delays once the package leaves the U.S.

*Selected Countries are excluded from free shipping. Unfortunately, only Priority Mail Express is available for these countries.


My order is being shipped internationally, why hasn't the tracking updated? 

First Class International service is non-traceable. Once it leaves our facility, it is no longer required to populate tracking. At the very most, it will populate until it reaches the destination country. This is why you will not see any updates.


I’ve been charged multiple times, what do I do? 

Please confirm if you received an email confirmation via email. 

If you see multiple pending charges on your bank statement they will drop off your account in a few business days depending on your bank’s institution.

Please contact your bank if you have any further questions regarding the pending charges.  Please be sure the billing address you are providing us is matching the exact billing address associated with your credit card and only click the submit button once to prevent multiple charges. 


How do I know my order has been shipped and how can I track my order?

Please allow 1-2 business days for processing. Once your order is being processed, you will be sent an email confirmation with a tracking number. You can click on the tracking number to track your order within 24 hours.



Due to high demand during new launches, orders may be delayed 4-5 business days. Thank you for your patience.

Please Note: Selecting an upgraded shipping option will not decrease the time it takes to process orders, it only speeds up shipping.

*Please keep in mind we are not responsible for lost, stolen, misplaced or delayed shipments. Customers will need to open a case with USPS to open an investigation.


Why was my order shipped signature required?

If an order is over $100, Dose of Colors may elect to ship the order with signature required. This is solely at DOSE OF COLORS discretion and done to protect the buyer's purchase.  


My package was marked as delivered, but I have not received my package.

Sometimes USPS tracking information can be updated in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered.