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Frequently Asked Questions

What safety protocols do you have in place? 

The health and safety of our community is a top priority and we will continue to ensure we are in compliance with the guidance and regulations set by the CDC and local and state authorities. We are taking all precautionary measures to ensure all safety and cleanliness regulations are being met as we strive to offer you a comfortable and confident shopping experience. 

 

What is your current order processing time? 

Our current order processing time is 3-5 business days. Orders placed during new launches and sitewide promotions may be delayed an additional 4-5 business days. 

*Upgrading your shipping method will not decrease the order processing time; it will only speed up the shipping transit time. 

 

Will I get an order confirmation? 

Yes, when an order has been placed successfully, an order confirmation will be automatically emailed to you. If you do not receive a confirmation email, please contact our customer service department to confirm the order. 

 

How will my order be shipped? 

We offer shipping services with the United States Postal Service (USPS) and FedEx. For international orders, our carrier will release the package to your country’s postal service for delivery.

 

Can my order be shipped to a PO Box? 

Yes, we offer shipping methods that can deliver to a PO Box. 

 

Do you ship internationally? 

Yes, we offer international shipping to all countries that the United States Postal Service (USPS) can ship to. All international shipping rates will be calculated at time of checkout. 

*International orders may be subject to import taxes and/or customs duties by your country's customs department upon arrival. Note, Dose of Colors is not responsible for any customs or duty fees, nor will be reimbursed. Please contact your local customs office for more information. 

Due to the widespread of COVID-19 globally, we expect major international delivery delays due to insufficient air freight capacity and government restrictions. Carriers are still working actively to deliver but there may still be service impacts, please expect delays when shipping internationally. 

 

My order is over $60 USD but I am not receiving free international shipping, why? 

Select countries are excluded from free international shipping. Due to delays, missing packages & uncontrollable issues with first class mail, we can only ship via priority mail to the following countries: Afghanistan, Brazil, Greece, India, Iran, Islamic Republic, Iraq, Mexico, Oman, Pakistan, Qatar, Russia, Saudi, Arabia, South Africa, United Arab Emirates, Spain, Taiwan and Yemen, Chile. 

 

Estimated transit times for U.S. orders: 

First Class Mail: 7-14 Business Days. 

Priority Mail: 1-3 Business Days.

Priority Express Mail: 1-2 Business Days. 

FedEx 2 Day: 1-2 Business Days. 

 

Estimated transit times for international orders: 

First Class Mail: Varies per country’s customs. 

Priority Mail: 6-10 Business Days. 

Priority Express Mail: 3-5 Business Days. 

 

US Orders

Order Amount

Delivery Method

Cost

Estimated Arrival

Less Than $50

Standard

$5.99

7-14 Business Days

Over $50

Standard

FREE

7-14 Business Days

ANY

Priority Mail

TBD

1-3 Business Days

ANY

Priority Mail EXP

TBD

1-2 Business Days

 ANY

FEDEX 2 Day

$8.99

1-2 Business Days

International Orders*

Order Amount

Delivery Method

Cost

Estimated Arrival

Less than $60

Standard

TBD

Varies by Country

Over $60

Standard

FREE

Varies by Country

ANY

Priority Mail Intl

TBD

6-10 Business Days*

ANY

Priority Mail EXP Intl

TBD

3-5 Business Days*

ANY

FEDEX Priority

TBD

3 Business Days

ANY

FEDEX Economy

TBD

5-7 Business Days

 

*These are estimated transit times given to us by USPS and are not guaranteed. Dose of Colors is not responsible for shipping deliveries/delays due to customs or transfers from USPS to the local carriers in your country. 

*Selected Countries are excluded from free shipping. Unfortunately, only Priority Mail Express is available for these countries.

 

My order is being shipped internationally, why hasn't the tracking updated? 

First Class International service is non-traceable. Once it leaves our facility, it is no longer required to populate tracking. At the very most, it will populate until it reaches the destination country. 

 

Will a signature be required for delivery? 

A signature may be required for orders of $100 USD or more. It's ultimately up to your carrier's discretion whether it's safe to leave your package or not.

 

I received a tracking number, when will my order ship? 

Once you receive a tracking number that means your shipping label has been created and not yet been shipped. Please allow a few more business days for your tracking information to update. We recommend signing up for tracking updates via the carrier’s website to keep track of your delivery status. 

 

I have not received my package but it says delivered, what do I do? 

Sometimes USPS tracking information can update in advance and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few business days. 

*We are not responsible for lost, stolen, misplaced or delayed packages. For further assistance, you will need to contact the shipping carrier directly. 

 

Can I modify an order? 

No, unfortunately orders cannot be modified after they’ve been placed. 

 

Can I cancel an order? 

Only orders that have not been shipped can be cancelled. Please contact our customer service team 844-686-3536 to cancel the order immediately. If you received a tracking number via email – you cannot cancel the order or modify the shipping address. Avoid sending an email with cancellation requests as time sensitive items cannot be processed quickly by email. 

 

Can I change the shipping address for my order? 

Please call us immediately after your order has been placed at 844-686-3536 during our regular business hours. Avoid sending an email with change requests as time sensitive items cannot be processed quickly by email.

 

Can I make a return? 

To qualify for a return, you must email refunds@doseofcolors.com within 14 days of receiving the order. Item(s) must be in their original and respective packaging. Emptied or refilled item(s) will not qualify for any refund. Click here for more information on our return policy.

 

Can I make an exchange? 

No, we do not offer exchanges. Click here for more information on our return policy.

 

I received my package and have a problem, what do I do? 

We try our best but mistakes can happen! Any item that is believed to be defective, damaged or incorrect may only be replaced for the same item. Please contact our customer service team within 48 hours of delivery so that we may assist you further. Hold on to any/all items until further instructed for a solution. 

 

I’ve been charged multiple times, what do I do? 

Please confirm if you received an order confirmation via email. (Check spam/junk inbox) 

If you see multiple pending transactions in your account, they will automatically drop off your statement within a few business days. For further assistance regarding the pending transactions, please contact your financial institution.

 

My payment isn’t going through, what do I do? 

Please ensure the billing address you are providing matches the exact billing address associated with the payment you are trying to use. To prevent multiple charges, click the submit button once. 

 

Are your products vegan? 

The majority of our products are vegan. Please check the ingredients listed on our product pages. 

 

Are your products cruelty free? 

Yes, our entire product line is cruelty free. We are Leaping Bunny & PETA certified. 

 

When will you be restocking sold out products? 

Subscribe to our emails to get notified about restock dates. We also announce restocks via our social media pages. 

 

Why is there a purchase limit of two? 

There is a maximum purchasing limit of quantity 2 per every item. This is done to be fair and to allow everyone to enjoy our products.

 

Why does my product look different from the photos online? 

The images on our website represent our colors as closely as possible, however the actual color may appear different on everyone. The results of our colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, etc. 

 

Where can I purchase your products? 

Click here to view a list of authorized retailers. 

 

Does Dose of Colors offer a PRO discount? 

No, we currently do not offer a PRO discount. 

 

I’d like to partner with Dose of Colors, who do I contact? 

Please email our team at info@doseofcolors.com with any social media, partnerships, and collaborations inquiries. 

 

How do I become a Dose of Colors distributor? 

For Domestic Distribution Inquiries, please contact: Cesar@doseofcolors.com

For International Distribution Inquiries, please contact: Vanessa@doseofcolors.com

 

I have more questions, who can I ask? 

If you have any questions or concerns, please email us at info@doseofcolors.com (Please provide full name and order # if applicable)